Refund policy

RETURN & REPLACEMENTS

LIVLYs Refund policy
If you are not satisfied with your LIVLY garment(s), you may send it back to us for an refund. All items must be unworn, untarnished and unwashed with original tags and packaging intact. Swimwear must also have the plastic seal at the crotch still attached. You have 15 days from the day of purchase to return your items for a full refund. Please note that we don't offer exchanges. 

Please note: No returns or exchange on Personal embroidery, bows, hairband or gift wrapping.

If you return items after the 15 days but before 30 Days we will give you 100% store credit (minus shipping). All items should be sent pre-paid; we do not accept COD's.

How do I return an item?
Return the product in its packaging, together with the completed return form. Once you return is approved, you will receive a confirmation email from us. You as a customer pay for shipping and the purchase of stamps.

What is the return address?
Livly AB
Klangfärgsgatan 16
426 52 Västra Frölunda
Sweden 

What if I receive the wrong item?
If you received the wrong item, please contact our customer service at info@livlyclothing.com With the subject “wrong item” and your order number they will help you.

CLAIMS:
LIVLY will do everything to deliver items to you, in an excellent condition. If you receive a damaged item, please email info@livlyclothing.com. with the subject “reclaim”. Prior to sending the item back, please email a picture of the damaged product and explain the problem. LIVLY will pay for the shipping back to our facility, regarding reclaims.